Customer Service Course for Healthcare Professionals Offered at NECC Riverwalk

customer_serviceGreat medical care is nothing without great customer service. Northern Essex Community College is offering a three-week, non-credit course titled “Customer Service for Healthcare Professionals” twice this fall at NECC Riverwalk, 360 Merrimack Street, Lawrence.

The course will be held from 6 to 9 p.m. September 23 through October 7 and again October 28 through November 18 (no class on November 11). The cost is $169 plus $25 for materials.

The course will review how healthcare professionals can establish a positive first impression and how best to deal with difficult patients, families, and caregivers. Participants will learn strategies for managing patients’ fears and emotions, diffuse upset customers, and resolve complaints positively.

This course is taught by Lisa Fabbri, is an experienced adult educator, customer service consultant, Customer Connections, with 25 years of experience working in healthcare.

To view a complete list of all NECC noncredit programs visit https://www.necc.mass.edu/academics/courses-programs/non-credit/

Workshop Offered on Sign Language in the Workplace

asl-imageAn eight-week American Sign Language (ASL) course designed to help employees communicate effectively with deaf or hard of hearing customers/co-workers will be offered through Northern Essex Community College’s Center for Corporate & Community Education beginning September 24, at NECC’s Haverhill campus 100 Elliott St.

This course will help those new to ASL, develop linguistic skills to communicate effectively with deaf or hard of hearing customer or co-workers in various workplaces. Participants will also learn about American Deaf culture, accommodation materials available for these individuals, and when to when to request appropriate people to facilitate between hearing people and deaf/hard of hearing people, as well as looking at alternative ways to communicate.

Larry Stephen, associate professor of deaf studies/ASL at NECC will teach the course which will be held Wednesday nights, from 6 to 8 p.m. from 9/24 through 11/12. The cost is $195 with a $15 materials fee.

For more information write to noncredit@necc.mass.edu or call 978-659-1200.

Here is a complete list of all NECC noncredit programs.

Difficult People Workshop Offered at NECC

a noncredit workshop designed for working with difficult people will be offered through NECC's Center for Corporate and Community Education.

A noncredit workshop designed to help individuals handle difficult people will be offered through NECC’s Center for Corporate and Community Education.

We all know them…difficult people. Whether you work with them or live with them, they can be a constant challenge. Northern Essex Community College’s Center for Corporate & Community Education, is offering a new, one-day workshop titled “Dealing with Difficult People” on Wednesday, September 24, from 9 a.m. to 3 p.m. at NECC Riverwalk, 360 Merrimack St., Lawrence.

The workshop will review different personalities employees may encounter in the work environment including the bully, the people-pleaser, the gossip, the saboteur, and the know-it-all. Dealing with challenging people takes skill. These skills will be reviewed through a discussion on conflict resolution, anger management, teamwork, and workplace harassment.

Though the focus of the workshop is on the workplace, these skills can carry through to all aspects of life.

This brown bag, workshop will be taught by Lisa Fabbri, MA, customer service consultant, Customer Connections, with 25 years’ experience working in healthcare. The cost is $95 with a $20 materials fee.

For more information write to noncredit@necc.mass.edu or call 978-659-1200.

Here is a complete list of all NECC noncredit programs.

Certificate in Supply Chain Fundamentals Offered

A new, noncredit supply chain management certificate program is offered through NECC's Center for Corporate & Community Education.

A new, noncredit supply chain management certificate program is offered through NECC’s Center for Corporate & Community Education.

A supply chain management noncredit certificate program that is both an introduction and refresher of the fundamentals of the concept of supply chain in business will be offered this fall, beginning September 23, at Northern Essex Community College through its Center for Corporate & Community Education at NECC Riverwalk at 360 Merrimack St., Lawrence.

Participants can enroll in any or all of the seven modules offered independent of each other or collectively to earn the certificate. This intensive boot camp provides an overview of the fundamentals of the supply chain concept.

The courses are taught by two instructors Paul Moriarty and R. Bruce Murphy who have extensive experience in operations, purchasing, inventory/materials management and supply chain management.

The modules offered include “Introduction to Supply Chain Management”
offered 6 to 9 p.m. September 23; “Operations”, offered 6 to 9 p.m. September
30 and October 7; “Purchasing/Materials Management” 6 to 9 p.m., October 14 and
21; “Inventory/Warehousing” 6 to 9 p.m. October 28 and November 4; “Transportation Logistics, 6 to 9 p.m.,
November 18 and 25; “International Trade” 6 to 9 p.m. December 2 and 9; and
“Supply Chain Management: Tying It All Together,” 6 to 9 p.m. December 16.   

Please call 978-659-1200 or email noncredit@necc.mass.edu for more information, including cost and required book.

Other noncredit business skill & professional development certificates include accounting & bookkeeping; meeting & event planning; managing human resources; nonprofit management; project management; and social media marketing essentials.

Here is a complete list of all NECC noncredit programs.

NECC’s Center for Corporate and Community Education located at NECC Riverwalk, 360 Merrimack St., Lawrence, Bldg 9, offers noncredit business, professional, career and personal development courses as well as professional certificates and computer training for individuals and companies that are looking for cutting edge skills, by providing the training that is most needed in today’s workforce. For more information call 978-659-1200 or visit us online at www.necc.mass.edu/noncredit.

White Fund and NECC Lecture Explores the History of Lawrence

White-Fund-Event-Lawrence-and-new-beginnings

A Northern Essex Community College White Fund lecture featuring the history of the development of Lawrence is being held on Thursday, September 25 from 1:30 p.m. to 3 p.m. at Lawrence High School, Performing Arts Center, 70-71 North Parish Road, Lawrence.

During the lecture, “Lawrence and New Beginnings”, Susan Grabski and Mike Hearn will tell the story, along with visuals, of how Lawrence came to be a great center of industry.

This event, which is free and open to the public, will give people an understanding of how Lawrence grew from the “New City on the Merrimack” to the “Immigrant City”. Grabski will present an overview of Lawrence history. Hearn will focus on the Essex Company’s roles in the development of Lawrence.

Grabski, executive director of The Lawrence History Center, is a native of Andover now living in Haverhill. She has a degree in art history from UMass Lowell. Grabski has been a board member and treasurer of the Lawrence History Center since 2010.

Hearn, director of library services at Northern Essex Community College, is the author of the soon to be published historical non-fiction, “The History of The Essex Company”. As the former archivist of the Lawrence History Center, he has extensive knowledge of Lawrence’s history and will present this information in the lecture. The Nashua NH resident holds a Bachelor of Arts in American Studies from Washington College and a Master of Library Science from University of South Carolina.

For additional information on this lecture, contact Martha Leavitt,director, campus operations & procurement– Lawrence Campus at mleavitt@necc.mass.edu. The White Fund’s purpose is to have a free series of interactive presentations for Lawrence-area adults, youth, and children. The audience is encouraged to seek wisdom, cultural enrichment, and intellectual enhancement by attending and participating.

Funded by a generous financial gift from the Honorable Daniel Appleton White, the White Fund Lecture Series has provided cultural conversation featuring well-known lecturers in fields such as history, literature, travel, the arts, and politics. The White Fund is collaborating with Northern Essex on this series.

For additional information or to be notified of upcoming events in the White Fund Enlightenment Series, call 978-738-7403 or visit www.necc.mass.edu/whitefund.

The views expressed in the White Fund Enlightenment Series Presentations are the views of the speaker and do not necessarily reflect the views or policies of Northern Essex Community College.

NECC Top Notch Players to Present Staged Readings of “Real Women Have Curves” in Haverhill and Lawrence

From the left to right NECC student actors Erika Tejada, Kiara Pichardo, and Stephanie Bisono of Lawrence.

NECC student actors Erika Tejada, Kiara Pichardo, and Stephanie Bisono (left to right), all of Lawrence, will perform in “Real Women Have Curves”.

Northern Essex Community College’s Top Notch Players will perform staged readings of Josefina López’s play “Real Women Have Curves,” directed by Professor Jim Murphy.

Free and open to the public, the readings will take place Friday, September 19th at 7:30 p.m. in the Dimitry Building, 45 Franklin St., Lawrence, and Saturday, September 20th at 7:30 p.m. in the Chester W. Hawrylciw Theater on the third floor of the Spurk Building, 100 Elliott St., Haverhill.

Written in 1996, “Real Women Have Curves” is the story of five Mexican-American women working in a sewing factory in East Los Angeles in 1987. It explores gender politics and the Latina immigrant experience.  López was also the co-screenwriter of the movie version of her play which won the “Audience Award” and “Special Jury Award for Acting” at the 2002 Sundance Film Festival.

NECC Top Notch Players performing in the staged reading include:

Haverhill

Lissangy Rodriguez

Lawrence

Kiara Pichardo

Stephanie Bisono

Jouel Gomez

Erika Tejeda

North Andover

Jasmine Gordon

For more information, contact NECC Professor Susan Sanders, ssanders@necc.mass.edu or 978 556-3374.

The Top Notch Players is NECC’s theater company. Auditions and all positions in the company are open to all NECC students. The Top Notch Players produce three plays a year, ranging from Shakespeare and musicals to farces and contemporary dramas.

NECC offers an associate degree in liberal arts: theater option which provides students with the opportunity to take courses in acting, directing, improvisation, children’s theater or earn credits for working on college productions in stage management and technical theater.

Local High School Students are Earning College Credits, Thanks to State Funding

Amesbury HS/NECC Early College Graduates Breyer Sousa and LyAnh L. Harding-Lu both took the College Success Course while in high school.

Breyer Sousa and LyAnh L. Harding-Lu graduated from the AHS NECC Early College Program in 2012.

This year, four local high schools will be able to continue to participate in Early College Programs in partnership with Northern Essex Community College, thanks to $175,000 which was included in the state budget by State Senator Kathleen O’Connor Ives.

Students from Amesbury, Newburyport, Haverhill, and Methuen high schools will benefit from the funding, which will cover teaching costs as well as scholarships.

Students in Early College Programs earn both college and high school credits for courses taken during high school. Courses are team-taught at partner high schools by college professors and high school teachers, and include classes such as U.S. History I, American Literature I, and College Success Seminar. Students can graduate with up to 48 college credits which translate to a year and a half of college. The credits earned from Northern Essex are transferable to other colleges and universities.

Early College Programs are designed to raise college readiness skills and college completion rates, according to Lori Weir, Northern Essex’s director of PK-12 partnerships. “We want to raise the bar for students who might not have college on their radar. The hope is that students who participate in the program will graduate from high school better prepared for college and will be more likely to attend college and graduate on time.”

State Senator Kathleen O’Connor Ives decided to seek the funding after learning that Amesbury High School’s highly successful Early College Program was being cut from the school budget.

“This is precisely the type of programming that should be offered to every high school student,” O’Connor Ives said. “It prepares them for college, saves them money and builds confidence in those that may think they are not college bound.”

“Northern Essex Community College is proud of the Early College Program we have developed with Amesbury High School over the last five years, and are very grateful to Senator O’Connor Ives for her support in helping this tremendously successful program continue, and to expand it to neighboring schools. Better education means better career opportunities and a better quality of life for the residents of the Merrimack Valley—thank you, Senator O’Connor Ives,” said Northern Essex Community College President, Lane Glenn.

Northern Essex partners with many local high schools, offering programs like the Early College Program, which are designed to be sure students are prepared to succeed in college. In addition to the four high schools that received the recent funding, Northern Essex has partnerships with Pentucket Regional High School; Triton Regional High School; Whittier Regional Vocational Technical High School; Lawrence High School; Phoenix Academy, Lawrence; High School Learning Center, Lawrence; Notre Dame Cristo Rey, Lawrence; Sanborn Regional High School, and Timberlane Regional High School.

For more information, contact Lori Weir, lweir@necc.mass.edu .

 

 

 

 

 

Convocation Sets Tone for Academic New Year

NECC President Lane Glenn sporting a late summer beard addresses standing room only crowd at fall convocation.

NECC President Lane Glenn, sporting a late summer beard, addresses the standing room only crowd at fall convocation.

Student success and starfish were the themes of last week’s convocation welcoming dozens of faculty and staff to the 2014/2015 academic year.

Employees mingled and shared stories of their summer over a breakfast buffet. A Power Point presentation looped overhead featuring photos of faculty and staff and their personal  quotes on how they educate Northern Essex students.

President Lane Glenn opened the event calling attention to his recently grown beard. He shared comments he has received including one administrator asking if he had joined a boy band.   

How Do You Educate Students?

While one theme was whimsical, the other was quite serious. President Glenn quickly turned the standing room only crowd’s attention to the question posed in the Power Point and asked faculty and staff how they educate students. Executive Director of the Lawrence Campus and Community Relations Noemi Custodia-Lora joked she finds it helpful to feed the students while delivering important information, Deb LaValley of Academic Affairs said she enjoys helping students navigate the expansive Lawrence campus while English Professor Liz Espinoza said she finds it helpful to the students when she doesn’t try and micromanage them.

Preparing for NEASC

Wendy Shaffer, NECC dean of development, and Mark Reinhold, professor of natural science, addressed the status of the college’s Fifth-Year Interim Report that will be developed over the 2014-2015 academic year and submitted to the New England Association of Schools and Colleges (NEASC) next summer. The two serve as co-chairs of both the college’s Strategic Planning efforts as well as the NEASC Team.  A group of faculty, staff, and administrators has begun the process of gathering information and data to complete this multi-part Report which enables the college community to engage in a continuous process of reflection, analysis, and improvement.

Photos by Mike Dean www.mikedeanphotos.comStarfish Leads to Success

Dawna Perez introduced the new Starfish Early Success program which replaces the Student Academic Progress report. It allows faulty to quickly and easily flag students who are in academic danger. It can also be used to send kudos to a student for a paper or assignment well done. She said there will be upcoming trainings led by Starfish coaches and professors Rebecca Rose and Mike Cross.

Civic Engagement Leans to Success

Dr. Paul Saint- Amand led a brief discussion on how civic engagements projects are being employed in the classroom to further the success of NECC students. Earth Day, Global warming, and cruelty to animals were all topics that certain faculty brought into the classroom for students to examine from different points of view.

Partnering with a Neighbor

Steve LaValley from Opportunity Works discussed its recent partnership with NECC. The organization which provides employment, specialized day programs, community, and recreational services and programs for adults with disabilities is building a new facility next to NECC’s Haverhill campus. Under its Project Search Program, eight of its clients are participating in unpaid internships at NECC. Three are working on the Lawrence campus and five on the Haverhill campus.

Enrollment Update

President Glenn addressed the fact that NECC’s enrollment is down by nearly seven percent. A stronger economy, declining birthrate and curriculum changes to the ESL program were all contributing factors. He also noted that enrollment is still higher than it was before the recession which drove enrollments to the peak.

He said NECC is being cautious about revenues and expenditures while being wise about recruitment efforts.

New Core Requirements

Associate Dean: Academic and Institutional Effectiveness Ellen Wentland addressed a large college news item – the launching of new core academic skills requirements for all NEW students to Northern Essex. Moving forward students who have never been enrolled at NECC and are enrolled in an associate degree program will now have to complete one intensive course in each of NECC’s six core academic skills to complete graduation requirements. The Core academic skills are written communication, public presentation, global awareness, information literacy, quantitative reasoning, and science and technology.

There are currently 346 sections of core academic skill offered at NECC with more coming this spring. These skills, she says, will help students be successful whether transferring to a four-year school or heading into a career.

New Employees

President Lane Glenn welcomed a large number of new faculty and staff to Northern Essex. They include Lauren Scott, staff assistant in academic and institutional effectiveness and Aaron Moreno, assistant professor of developmental writing in academic preparation. Administration and Finance welcomed Timothy Godzik, store keeper, Richard Haskell, director of fiscal services, Maureen McGonagle, events coordinator, and Richard Sommers, facilities manager/project administration. Academic counselors Adam Cutler and Courtney Newman joined admissions and recruitment. Karina Munoz is the new entry operator in financial aid. Dr. Sarah Courchesne is assistant professor of natural sciences and Maureen Lundergan is the new administrative assistant in foundational studies, liberal arts, and sciences. The health professions welcomed Susan Fichera, assistant professor of practical nursing, Sandra Guy, associate professor of health information technology, Daniel Kane, chair of emergency medical services, and Jaime McLennan, instructor in the associate degree nursing option. Librarians Jenny Fielding and Susan Leonardi joined library services. Sharon Cuddy McManus if the new staff assistant in professional development. Analcis Minaya is the new entry operator at the welcome express center. Jody Carson, is now a full-time faculty member of the early childhood education program in the technology, arts, and professional studies department.

Keven Moloney is NECC’s new AmeriCorps VISTA. In this role he will serve as liaison to the Northern Essex-Lawrence High School/health and human services freshman seminar project. He will assess areas of need in which the college and LHS can collaborate.

Two Merrimack Fellows are now working at NECC as part of their program. David Godin is working to expand the internship program and career preparation offerings. Train Wu has extensive experience as a leader and collaborator for social justice.

               

 

 

NECC Student Awarded Georgetown Bank Scholarship

North Andover resident and NECC student and scholarship recipient.

North Andover resident and NECC student and scholarship recipient.

After caring for family members who have struggled with cancer, Alzheimer’s disease, and physical disabilities Northern Essex Community College student and North Andover resident Cheryl Davis is fulfilling her longtime ambition of becoming a registered nurse – and a scholarship from The Georgetown Bank is helping her.

“This scholarship is very important to me,” she says. “I couldn’t pay for my tuition without it.”

Davis is one of six North Andover Residents to receive an NECC Scholarship and one of 250 NECC students overall to share nearly $200,000 in scholarship money for the 2014-2015 academic year. The majority of scholarships range from $500 to $1,000 and come from a variety of sources, including private donors, memorial donations, local businesses, and private foundations.

The 39-year-old, who graduated from North Andover High School in 1993, attended Northern Essex for several semesters before leaving to join the work force. After working for a number of years in retail she consulted with a vocational counselor who helped her narrow her focus on her professional plans. Caring for a number of relatives with health issues helped her realize her true calling was caring for ill individuals. 

Finding her calling was the easy part, she says. Returning to college offered its own challenges. It required some lifestyle adjustments which included moving back into her parents’ home and reducing her work hours to accommodate school commitments like externships.  

After being out of school for many years, Davis also had to overcome her anxiety about returning to the classroom. So, she began by enrolling in a phlebotomy certificate then offered by iHealth@NECC.

“I loved the program and working with patients in my externship.  I started to earn A’s and realized I can do this,” she says.

After completing the phlebotomy program in 2012 she had a new found confidence in her academic abilities and returned to complete the iHealth@NECC Healthcare Technician Certificate which prepares students to be entry level EKG technicians and phlebotomists .

 “These iHealth programs served as a gateway to the nursing program for me,” she says. “iHealth allowed me to come back to school while I worked full time.”

She became a member of Phi Theta Kappa Honor Society and graduated from the Healthcare Technician Program with high honors.

Davis has been productive outside the classroom as well. In addition to working at the Andover CVS store, she created a walking team for the Alzheimer’s Association’s 2013 Walk to End Alzheimer’s event in Andover.  With the help and support of NECC, she also hosted an Alzheimer’s Awareness event at the Lawrence Campus.

Since then she has been waitlisted for the NECC Associate of Science Nursing program. She has completed all her prerequisites and is currently enrolled in additional elective classes.

“I have always loved to help others.  I look forward to bringing comfort and healing to patients.”  She is interested in working in oncology, pediatrics or elder care.

Other North Andover residents to receive scholarships include:

Michaela Ardagna               Chester W. and Sally Ann Hawrylciw Memorial Scholarship

            Yakaira Capellan                 NECC Foundation, Inc. Scholarship

            Haley Lister-Robbins          Deborah Pifer Memorial Scholarship

            Shannon Marr                      NECC Foundation, Inc. Scholarship

            Elizabeth Perry                     NECC Foundation, Inc. Scholarship

            Lorraine Poitier-Butler         NECC Foundation, Inc. Scholarship

  

Summer 2014 Dean’s List

Dr. William Heineman, vice president of academic affairs, Northern Essex Community College, is pleased to announce the appointment of students to the Dean’s List for the Summer 2014 term.

To be included, students must attain a grade point average of 3.3 or higher within the term, carry six or more credits within the term, and be matriculated in a degree program.

With campuses in Haverhill and Lawrence and extension sites in Methuen and Groveland, Northern Essex Community College is a state-assisted college, offering over 70 associate degree and certificate programs as well as hundreds of noncredit courses designed for personal enrichment and career growth. More than 7,300 students are enrolled in credit associate degree and certificate programs on the Haverhill and Lawrence campuses; and another 6,700 take non-credit workforce development and community education classes on campus and at businesses and community sites across the Merrimack Valley. Northern Essex is the only state college located in the lower Merrimack Valley Region of Massachusetts.

For more information, visit the website at www.necc.mass.edu.

Dean’s list students include:Deans List Summer 2014