{"id":23869,"date":"2021-10-26T15:20:14","date_gmt":"2021-10-26T19:20:14","guid":{"rendered":"https:\/\/necc.edu\/newsroom2\/2021\/10\/26\/meet-squire-neccs-new-bilingual-chatbot\/"},"modified":"2026-05-13T15:23:49","modified_gmt":"2026-05-13T19:23:49","slug":"meet-squire-neccs-new-bilingual-chatbot","status":"publish","type":"post","link":"https:\/\/necc.edu\/newsroom\/2021\/10\/26\/meet-squire-neccs-new-bilingual-chatbot\/","title":{"rendered":"Meet Squire, NECC’s New Bilingual\u00a0 Chatbot"},"content":{"rendered":"

\"\"<\/a>If you\u2019ve visited the NECC website<\/a> homepage in recent months, you\u2019ve likely been greeted by a friendly robot.<\/p>\n

Nicknamed \u201cSquire,\u201d a nod to the NECC Knights mascot, the new addition to the site serves as a chatbot, designed to answer common questions that prospective and current students might have about enrollment and admissions, financial aid, academic placement and testing, IT services, and more, in English or Spanish. In just a few months of use, it has already engaged in over 2,300 conversations, averaging hundreds on certain peak weekdays.<\/p>\n

\u201cOne of the goals of the chatbot is to answer students\u2019 questions at any day or time, even if no one is available to assist them live,\u201d says Audrey Ellis, director of institutional effectiveness.<\/p>\n

That round-the-clock support is particularly important for students whose busy work schedules don\u2019t allow them to seek guidance from staff and faculty during normal hours of operation. Even a simple, automated response can go a long way in providing students with the resources and services they need to succeed.<\/p>\n

The best part? Squire is always learning and adapting. Since its launch, the chatbot has been customized to communicate effectively in both English and Spanish, and its vocabulary only continues to evolve with every new conversation.<\/p>\n

Have a question for Squire? Visit www.necc.mass.edu<\/a> today to try it out.<\/p>\n","protected":false},"excerpt":{"rendered":"

If you\u2019ve visited the NECC website homepage in recent months, you\u2019ve likely been greeted by a friendly robot.<\/p>\n","protected":false},"author":27,"featured_media":25144,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":"","_links_to":"","_links_to_target":""},"categories":[15],"tags":[89,141,166,238,558,585],"class_list":["post-23869","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-headlines","tag-bilingual","tag-chatbot","tag-community","tag-enrollment","tag-squire","tag-students"],"acf":[],"yoast_head":"\nMeet Squire, NECC's New Bilingual\u00a0 Chatbot - NECC News<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/necc.edu\/newsroom\/2021\/10\/26\/meet-squire-neccs-new-bilingual-chatbot\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Meet Squire, NECC's New Bilingual\u00a0 Chatbot - 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