{"id":30105,"date":"2014-09-15T16:31:06","date_gmt":"2014-09-15T20:31:06","guid":{"rendered":"https:\/\/necc.edu\/newsroom2\/2014\/09\/15\/customer-service-course-for-healthcare-professionals-offered-at-necc-riverwalk\/"},"modified":"2026-05-18T16:34:53","modified_gmt":"2026-05-18T20:34:53","slug":"customer-service-course-for-healthcare-professionals-offered-at-necc-riverwalk","status":"publish","type":"post","link":"https:\/\/necc.edu\/newsroom\/2014\/09\/15\/customer-service-course-for-healthcare-professionals-offered-at-necc-riverwalk\/","title":{"rendered":"Customer Service Course for Healthcare Professionals Offered at NECC Riverwalk"},"content":{"rendered":"<p><a href=\"\/wp-content\/uploads\/media-old\/2014\/09\/customer_service.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignright size-medium wp-image-9458\" src=\"\/wp-content\/uploads\/media-old\/2014\/09\/customer_service-300x168.jpg\" alt=\"customer_service\" width=\"300\" height=\"168\" \/><\/a>Great medical care is nothing without great customer service. Northern Essex Community College is offering a three-week, non-credit course titled \u201cCustomer Service for Healthcare Professionals\u201d twice this fall at NECC Riverwalk, 360 Merrimack Street, Lawrence.<\/p>\n<p>The course will be held from 6 to 9 p.m. September 23 through October 7 and again October 28 through November 18 (no class on November 11). The cost is $169 plus $25 for materials.<\/p>\n<p>The course will review how healthcare professionals can establish a positive first impression and how best to deal with difficult patients, families, and caregivers. Participants will learn strategies for managing patients\u2019 fears and emotions, diffuse upset customers, and resolve complaints positively.<\/p>\n<p>This course is taught by Lisa Fabbri, is an experienced adult educator, customer service consultant, Customer Connections, with 25 years of experience working in healthcare.<\/p>\n<p>To view a complete list of all NECC noncredit programs visit <a href=\"https:\/\/www.necc.mass.edu\/academics\/courses-programs\/non-credit\/\">https:\/\/www.necc.mass.edu\/academics\/courses-programs\/non-credit\/<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Great medical care is nothing without great customer service. Northern Essex Community College is offering a three-week, non-credit course titled \u201cCustomer Service for Healthcare Professionals\u201d twice this fall at NECC [&hellip;]<\/p>\n","protected":false},"author":82,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":"","_links_to":"","_links_to_target":""},"categories":[10],"tags":[],"class_list":["post-30105","post","type-post","status-publish","format-standard","hentry","category-archive"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer Service Course for Healthcare Professionals Offered at NECC Riverwalk - NECC News<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/necc.edu\/newsroom\/2014\/09\/15\/customer-service-course-for-healthcare-professionals-offered-at-necc-riverwalk\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Service Course for Healthcare Professionals Offered at NECC Riverwalk - NECC News\" \/>\n<meta property=\"og:description\" content=\"Great medical care is nothing without great customer service. Northern Essex Community College is offering a three-week, non-credit course titled \u201cCustomer Service for Healthcare Professionals\u201d twice this fall at NECC [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/necc.edu\/newsroom\/2014\/09\/15\/customer-service-course-for-healthcare-professionals-offered-at-necc-riverwalk\/\" \/>\n<meta property=\"og:site_name\" content=\"NECC News\" \/>\n<meta property=\"article:published_time\" content=\"2014-09-15T20:31:06+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-05-18T20:34:53+00:00\" \/>\n<meta name=\"author\" content=\"Alexis Fontaine\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Alexis Fontaine\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/necc.edu\/newsroom\/2014\/09\/15\/customer-service-course-for-healthcare-professionals-offered-at-necc-riverwalk\/\",\"url\":\"https:\/\/necc.edu\/newsroom\/2014\/09\/15\/customer-service-course-for-healthcare-professionals-offered-at-necc-riverwalk\/\",\"name\":\"Customer Service Course for Healthcare Professionals Offered at NECC Riverwalk - NECC News\",\"isPartOf\":{\"@id\":\"https:\/\/necc.edu\/newsroom\/#website\"},\"datePublished\":\"2014-09-15T20:31:06+00:00\",\"dateModified\":\"2026-05-18T20:34:53+00:00\",\"author\":{\"@id\":\"https:\/\/necc.edu\/newsroom\/#\/schema\/person\/bb5e016ad431117e39dbd61cf9df44b0\"},\"breadcrumb\":{\"@id\":\"https:\/\/necc.edu\/newsroom\/2014\/09\/15\/customer-service-course-for-healthcare-professionals-offered-at-necc-riverwalk\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/necc.edu\/newsroom\/2014\/09\/15\/customer-service-course-for-healthcare-professionals-offered-at-necc-riverwalk\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/necc.edu\/newsroom\/2014\/09\/15\/customer-service-course-for-healthcare-professionals-offered-at-necc-riverwalk\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/necc.edu\/newsroom\/home\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Customer Service Course for Healthcare Professionals Offered at NECC Riverwalk\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/necc.edu\/newsroom\/#website\",\"url\":\"https:\/\/necc.edu\/newsroom\/\",\"name\":\"NECC News\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/necc.edu\/newsroom\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/necc.edu\/newsroom\/#\/schema\/person\/bb5e016ad431117e39dbd61cf9df44b0\",\"name\":\"Alexis Fontaine\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/necc.edu\/newsroom\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/?s=96&d=mm&r=g\",\"caption\":\"Alexis Fontaine\"},\"url\":\"https:\/\/necc.edu\/newsroom\/author\/ws00298705\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Customer Service Course for Healthcare Professionals Offered at NECC Riverwalk - NECC News","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/necc.edu\/newsroom\/2014\/09\/15\/customer-service-course-for-healthcare-professionals-offered-at-necc-riverwalk\/","og_locale":"en_US","og_type":"article","og_title":"Customer Service Course for Healthcare Professionals Offered at NECC Riverwalk - NECC News","og_description":"Great medical care is nothing without great customer service. Northern Essex Community College is offering a three-week, non-credit course titled \u201cCustomer Service for Healthcare Professionals\u201d twice this fall at NECC [&hellip;]","og_url":"https:\/\/necc.edu\/newsroom\/2014\/09\/15\/customer-service-course-for-healthcare-professionals-offered-at-necc-riverwalk\/","og_site_name":"NECC News","article_published_time":"2014-09-15T20:31:06+00:00","article_modified_time":"2026-05-18T20:34:53+00:00","author":"Alexis Fontaine","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Alexis Fontaine","Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/necc.edu\/newsroom\/2014\/09\/15\/customer-service-course-for-healthcare-professionals-offered-at-necc-riverwalk\/","url":"https:\/\/necc.edu\/newsroom\/2014\/09\/15\/customer-service-course-for-healthcare-professionals-offered-at-necc-riverwalk\/","name":"Customer Service Course for Healthcare Professionals Offered at NECC Riverwalk - NECC News","isPartOf":{"@id":"https:\/\/necc.edu\/newsroom\/#website"},"datePublished":"2014-09-15T20:31:06+00:00","dateModified":"2026-05-18T20:34:53+00:00","author":{"@id":"https:\/\/necc.edu\/newsroom\/#\/schema\/person\/bb5e016ad431117e39dbd61cf9df44b0"},"breadcrumb":{"@id":"https:\/\/necc.edu\/newsroom\/2014\/09\/15\/customer-service-course-for-healthcare-professionals-offered-at-necc-riverwalk\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/necc.edu\/newsroom\/2014\/09\/15\/customer-service-course-for-healthcare-professionals-offered-at-necc-riverwalk\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/necc.edu\/newsroom\/2014\/09\/15\/customer-service-course-for-healthcare-professionals-offered-at-necc-riverwalk\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/necc.edu\/newsroom\/home\/"},{"@type":"ListItem","position":2,"name":"Customer Service Course for Healthcare Professionals Offered at NECC Riverwalk"}]},{"@type":"WebSite","@id":"https:\/\/necc.edu\/newsroom\/#website","url":"https:\/\/necc.edu\/newsroom\/","name":"NECC News","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/necc.edu\/newsroom\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/necc.edu\/newsroom\/#\/schema\/person\/bb5e016ad431117e39dbd61cf9df44b0","name":"Alexis Fontaine","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/necc.edu\/newsroom\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/?s=96&d=mm&r=g","caption":"Alexis Fontaine"},"url":"https:\/\/necc.edu\/newsroom\/author\/ws00298705\/"}]}},"_links":{"self":[{"href":"https:\/\/necc.edu\/newsroom\/wp-json\/wp\/v2\/posts\/30105","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/necc.edu\/newsroom\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/necc.edu\/newsroom\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/necc.edu\/newsroom\/wp-json\/wp\/v2\/users\/82"}],"replies":[{"embeddable":true,"href":"https:\/\/necc.edu\/newsroom\/wp-json\/wp\/v2\/comments?post=30105"}],"version-history":[{"count":1,"href":"https:\/\/necc.edu\/newsroom\/wp-json\/wp\/v2\/posts\/30105\/revisions"}],"predecessor-version":[{"id":30106,"href":"https:\/\/necc.edu\/newsroom\/wp-json\/wp\/v2\/posts\/30105\/revisions\/30106"}],"wp:attachment":[{"href":"https:\/\/necc.edu\/newsroom\/wp-json\/wp\/v2\/media?parent=30105"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/necc.edu\/newsroom\/wp-json\/wp\/v2\/categories?post=30105"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/necc.edu\/newsroom\/wp-json\/wp\/v2\/tags?post=30105"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}